Pump Solutions Manager in Chandlers Ford

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Pump Solutions Manager

Location:
Chandlers Ford
Business Unit:
Pump Rental Solutions

Our Business
Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.
About The Role
Selwood are looking for a Pump Solutions Manager to join our passionate and committed team based from our Bristol branch and exceed our objectives within our Company strategy.
Day to day the Pump Solutions Manager will scope, plan and deliver technical pumping systems providing full turn key rental packages to our UK customer base. The applicant should also be able to self-generate business and be able to manage a client base whist delivering support and sharing industry knowledge and experience with other strategic teams and individuals within our Pump Rental Solutions business. To further develop our customer experience ensuring they remain the central focus of our business strategy.

Tasks & Responsibilities will include:
Work autonomously within the role, to deliver market leading solutions to our client base, utilising the Senior Solutions Managers as an escalation point when additional advice, approvals or support is required.

Collaborate with Operations and Project Delivery teams to provide significantly improved end user solutions.

Establish and develop client interfaces, by nurturing and building relationships to gain clients trust and confidence in our products, the services we offer and the Selwood brand.

Utilise knowledge of discipline, to execute and manage all aspects of medium to large scale complex projects from initial conception to completion sign off.

Recruit and arrange workloads for the specialist sub-contractors required to complete projects, such as arranging site visits, scoping visits, receiving quotations, and reviewing third party Risk Assessment Method Statements (RAMS).

Carry out and manage the on-site surveying and RAMS process, ensuring all on-site risks have been identified and stringent control measure have been put into place and the methodology of the installation has been communicated to all site staff and customers.

Oversee the costing process for quotations with third parties and customers, including the management of sub-contracts.

As the subject matter expert, keep up to date with changes and advances in technology and development in the customer’s industry/sector as well as Workdry’s own.

Provide expert knowledge to assist the Sales team with the delivery of customer presentations promoting the Selwood product range and services.

Ensure agreed customer KPI’s are met to the customer’s complete satisfaction, managing customers’ expectations on any delays or concerns, and ensuring the Senior Solutions Manager is kept up to date with progress.

To adhere to the company’s SHEQ procedures and set the expected standards to staff and customers.

Assist the sales team in identifying and developing new and existing areas within different industries across individual regions, seeking out business opportunities to grow our customer base and the services we can offer, by recommending and implementing new solutions.

Identify and recommend innovative solutions and processes via the Innovation Platform to make our business and customer offering unique and attractive whilst make ourselves more efficient in the way we operate.

To provide business update reports monthly and provide project information as requested by Senior Solutions Managers.
Qualification & Experience:
NVQ Level 3/HNC in a technical discipline would be advantageous but not essential.

Demonstrable experience in the pump hire or water related industry, with working knowledge of fluid dynamics, pump technologies and civil engineering or electrical knowledge.

Intermediate IT Skills, with experience of using Microsoft Office (including Visio, Excel, Publisher, and MS Project).

An in-depth knowledge and understanding of the design and workings of temporary and permanent pumping systems and solutions, able to apply own technical knowledge to solve complex problems.

Previous experience of technical project management, proficient in planning, organising, and managing resources to achieve business goals, with the ability to handle multiple projects simultaneously.

Strong customer service focus, with the ability to build and maintain strong client relationships to deliver comprehensive proposals and solutions to customers.

Excellent verbal and written communication skills, able to present ideas and proposals clearly and persuasively.

Able to think creatively and propose innovative solutions, open to new ideas and approaches to improve business operations.

Flexible and able to adapt to changing business needs and environments, resilient in the face of challenges and setbacks.

Strong commitment to maintaining high standards of safety and quality.

Full UK driving licence.
What we can offer you
We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
- Competitive salary
- Company car, or car allowance
- Eligible for company bonus scheme (annual and quarterly payments)
- Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
- Pension scheme with contribution based on total earnings not just salary
- 25 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- 3x your annual salary life insurance (DIS)
- Support for development and training
- Employee assistance programme (EAP) & access to Mental Health first aiders
- Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
- Employee referral scheme
- Hybrid working (i.e., working from home and in the office) pattern.
This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

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Our Values

At the heart of our company values we prioritise our people and encourage them to be innovative, entrepreneurial and put the customer at the centre of all we do.